Refund policy

Return and Refund Policy

Last updated: 3 November 2026

30-day money-back guarantee

If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or an exchange.

How to start a return

Email dayzerowater@gmail.com with your order number and the reason for your return. Please wait for our reply before sending anything back. We will email you the return address and instructions.

Return shipping

You pay the cost of shipping your return to us, and this cost is not refunded. We recommend using a tracked service.

Refunds

We will email you once we have received your return. Refunds are made to your original payment method and take 5–10 days to arrive, depending on the payment method.

Faulty, damaged or incorrect items

If your item arrives damaged or faulty, or is not what you ordered, email us as soon as possible with your order number and photos of the problem. We will handle it in line with your legal rights.

Orders lost or delayed in transit

If you added Shipping Protection to your order, you are covered for damage, loss or theft during shipping. Email us with your order number and we will arrange a replacement or refund.

Without Shipping Protection, we do not refund or reship orders that are lost or delayed in transit.

Nothing in this policy removes or limits any rights you have under the consumer laws that apply to you, including Singapore's Consumer Protection (Fair Trading) Act or the mandatory consumer laws of your country. Depending on where you live, those laws may entitle you to a repair, replacement or refund, including for goods that are faulty or do not reach you.